- a mail exchange (MX) record
- a Sender Policy Framework (SPF) record
We have two servers for enhanced email, cluster A and cluster B. You can find what server your mail service is on by the letter next to the product listing.
- Locating your enhanced email Server
- Host record entry
- Cluster A email client settings
- Cluster B email client settings
- Finding your cPanel Server
- Instructions for popular email clients
Locating your enhanced email Server
1. Log in to your account.
2. Click on the Services icon.
3. You'll see your Enhanced email server listed in parentheses.
Note: Sometimes you may just see enhanced email without any letter, if that's the case it defaults to server A.
Host record entry
After you find your server, you can connect your domain to the DNS records of your webmail service. This step may differ depending on where your domain is registered. If your domain is not registered with us, you will need to consult with your registrar provider.
If your domain is registered with us you connect your domain in your DNS management portal.
Cluster A DNS records
If your email service is on cluster A you will need to input host records to connect your domain to the email service.
Note: Replace example.com with your domain name.
| Record type | MX |
| Hostname | @ |
| Address/Points to | mx.example.com.cust.a.hostedemail.com |
| Priority | 10 |
Cluster B DNS records
If your email service is on cluster B you will need to input host records to connect your domain to the email service.
Note: Replace example.com with your domain name.
| Record type | MX |
| Hostname | @ |
| Address/Points to | mx.example.com.cust.b.hostedemail.com |
| Priority | 10 |
SPF/TXT record
This SPF record is applicable to all email services.
| Record Type | SPF/TXT |
| Hostname | @ |
| Address/Points to | v=spf1 include:spf.exacthosting.com ~all |
Cluster A email client settings
| IMAP | POP3 | |
| Username |
Your full email address |
Your full email address |
| Password | Your email password | Your email password |
| Inbound and Outbound mail server hostname | email.exacthosting.com | email.exacthosting.com |
| Inbound port (SSL) | 993 | 995 |
| Outbound port (SSL) | 465 | 465 |
Cluster B email client settings
| IMAP | POP3 | |
| Username |
Your full email address |
Your full email address |
| Password | Your email password | Your email password |
| Inbound and Outbound mail server hostname | mail.exacthosting.com | mail.exacthosting.com |
| Inbound port (SSL) | 993 | 995 |
| Outbound port (SSL) | 465 | 465 |
Finding your cPanel Server
cPanel email service requires your server name, but the SPF/TXT record remains the same.
1. Log in to your account.
2. Choose the Services icon.
3. Click Active next to your hosting service.
4. Select Login to cPanel.
5. You will then find the server name in the address bar of your browser.
cPanel email DNS records
| Record Type | MX |
| Hostname | @ |
| Address | Server name |
| Priority | 10 |
This SPF record is applicable to all email services.
| Record Type | SPF/TXT |
| Hostname | @ |
| Address/Points to | v=spf1 include:spf.exacthosting.com ~all |
cPanel email client settings
The in/outbound mail server hostname will be your servername.
| IMAP | POP3 | |
|
Username |
Your email address | Your email address |
| Password | Your email password | Your email password |
| In/outbound mail server | Server-name | Server-name |
| Inbound port (SSL/NonSSL) | 993/143 | 995/110 |
| Outbound port (SSL/NonSSL) | 465/587 | 465/587 |
Instructions for popular email clients
As a courtesy, we have provided links to certain third-party email client products. We do not directly support these third-party products. If the email server settings provided in this article do not work to connect your chosen email client software, then this will require reaching out to that third party’s support directly for further troubleshooting with their product.