NOTE: The following instructions and information may be useful in troubleshooting website access issues, however ExactHosting assumes no responsibility or liability for it's use.
If your site is up (you can use ExactHosting's "Is Up?" tool to confirm) but you are having issues accessing it, please refer to the following troubleshooting steps to resolve the issue.
2) Reset your modem and router.
3) Check the browser's connection settings.
If your browser was set to connect through a proxy, you may be experiencing connection issues. Check your connection settings and disable the proxy server to see if the issue is resolved.
4) Clear your browser cache (ExactHosting is not responsible or liable for any damage to or loss of data, please proceed with caution.)
If you still can't connect, you can try resetting your browser's settings. This will remove all of your data from the browser and revert it to its default settings.
5) Clear your DNS cache (ExactHosting is not responsible or liable for any damage to or loss of data, please proceed with caution.)
6) Find a new DNS to connect to:
Typically you'll connect to the DNS provided by your internet service provider, but there are many more options. Some may even result in faster browsing. Perform a web search for "free DNS list" to find up-to-date listings of free DNS providers. You can typically find speed comparisons as well.
There will typically be two addresses: the Primary and the Secondary. You'll need both in a moment.
Note that not all public DNSs allow access to the same content. It's recommended that you use Google or OpenDNS for the most accessibility.
Once you've found the server you want to connect to, you'll need to point your computer to it:
Windows - Press ⊞ Win+R and type ncpa.cpl. This will open the Network Connections window. Right-click on your network adapter and select "Properties." Highlight "Internet Protocol Version 4" in the list and click the "Properties" button. Select "Use the following DNS server addresses" and enter in the addresses you want to use.
Mac - Open the Apple menu and select "System Preferences." Click the "Network" option and then select your active network. Click the "Advanced" button and then the "DNS" tab. Enter the servers that you want to connect to.
7) Check Your Windows Hosts File
Open your windows hosts file located at C:\Windows\system32\drivers\etc\ folder and see whether there is any blocked list defined at the bottom. The format followed is 127.0.0.1 www.domain.com domain.com. If you see the website listed at the bottom of Windows host file, delete the lines, save the file.
8) Check Windows Firewall Settings
Try turning off the default Firewall service of Windows from control panel,uninstalling third party Firewall software and check whether the problem persists or not.