This article contains information that will help you protect yourself from fraudulent email notices, commonly referred to as phishing. Phishing is an attempt to acquire personal information for the purposes of identify theft or domain and email hijacking.
We will never ask for any of the following:
- mother's maiden name
- social security number
If you contact us for assistance with your account, we may need to confirm your username, password, or billing details to assist you with managing your ExactHosting services. We will never initiate the first contact with you to gather personal information that you have already provided to us in your ExactHosting account!
Here are some warning signs that an email may be a phishing scam:
- You are being asked for personal information in an unsolicited email, letter, or phone call. If you haven't contacted us for help with your account, we would have no reason to contact you for your account information.
- The email or letter does not refer to you by name. If we send you an email, we'll address it to the name on your account. We won't start an email with "Dear Webmail User" or "Dear Email Account Owner."
- The name of the company sending the letter is not clearly stated. Scammers will often send email messages from "the administrator" or "the helpdesk" because they use the same email template for sending phishing email messages to customers of many different email and Internet services.
General information on how to report Internet scams in several countries may be found at this website: