A remote viewing session can be helpful in troubleshooting and investigating issues. Our technical support team may recommend to use Google Meet to facilitate a remote viewing session to better understand what you are seeing.
1) A member of our technical support team may determine that it would be helpful to see your screen. We will initiate a meeting and provide you a code. (ex. "abc-def-ghi")
2) Navigate to meet.google.com using your Google Chrome browser. You may have to login using your Google account and push the button "Use a meeting code".
3) Enter the code we provided, and push "Join".
4) Push the button "Present to Meeting".
