Contacting customer service

Our help center is always available with guides and domain resources, should you be unable to find the answers you need, our support team will be happy to assist you in real-time. We offer different methods to reach our team, and support is available.

• Support pin verification
• Submitting a verified support request
• Initiating a live chat
• Exact Hosting support information
  • TTY service access

Support pin verification

The Exact Hosting support pin is required to verify customer accounts. Providing the support pin to Exact Hosting agents will allow us to take a closer look into the account and share details and proof of ownership. 

The support pin is located within the client area while logged in. 

1.  Open the client area, click Account, and then Login.
   
2. Enter the username and password then press Login.
   
3. The support pin is shown after successfully logging into the account.
   

Back to top

Submitting a verified support request

We will require a verified support request to process the following:

• Updates to your account settings.
• Host record or name server updates.

1.  Open the client area click Account, and then Login.
   
   
2. Select Open Ticket.
   
   
3. Fill out the required fields, and press Submit.
   Note: Once you submit a ticket, you will receive a confirmation email to your account email.
   
   

Back to top

Initiating a live chat

A live agent is available for support in chat for our customers.

Note: If you already have an Exact Hosting account, we suggest signing in so the chat will be associated with your account for updates and convenient access. 

1. 1. Click the Chat button located towards the bottom of the page.
      
   2. After filling in the required details, press Start chat.
      
      

Back to top

Exact Hosting support information

We look forward to providing you with exceptional service.

Back to top

Teletypewriter (TTY) service access

We're deeply committed to enhancing communication accessibility for individuals with hearing or speech impairments and creating a smooth and inclusive interaction experience. A skilled relay operator will assist in transmitting your message to our advisors when contacting us using a Teletypewriter (TTY) device.

Back to top