Domain status

• If your domain has expired, it will break your email and website services.  Log into your account with Exact Hosting and check your domain status.

• Your email services should resume within 24 hours of renewing your domain name.
• You can set your domain to renew automatically to prevent future disruptions.

Email service status

• Your email service is separate from your domain registration.  The date of each renewal could be different and was missed.

• Your email services will resume once payment is made.

DNS issues

• For your email services to work, the DNS for your domain needs to have specific settings.
• If your nameservers are with us then you can update DNS in your account.  If you are using someone else's nameservers, reach out to them.

• Using our nameservers, you can check your MX records.

Mail client issues

• If you are on cluster a or cluster b, your settings will differ.
• The issue may be the client itself, try signing in to webmail.

• If you can send and receive through webmail, then the client should work.  Check your email settings.
• Hostedemail webmail
  Cpanel webmail

IP status

• Your IP could be blocked.  If your email is managed through Cpanel, and your website is not loading

• You can log into your account with Exact Hosting and unblock your IP

Mail Settings

• Make sure the settings in your mail program are correct

• You can confirm your email client settings or try using webmail instead
• Hostedemail webmail
  Cpanel webmail

Mailbox is full

• If your mailbox is full, you will not be able to receive any emails

• Delete emails to make room for new ones or reach out to Exact Hosting to increase the mailbox capacity

Not receiving an email from a specific email address

• You're receiving emails from other sources but not from a specific address

• You can manage your email account spam settings or which list addresses
• Hostedemail spam settings
  Cpanel spam settings

Mail Settings

• Make sure the settings in your mail program are correct

• You can confirm your email client settings or try using webmail instead

User has temporarily exceeded the allowed mail recipient relays per day

• Error[451]4.7.1 <END-OF-MESSAGE>: End-of-data rejected: user has temporarily exceeded the allowed mail recipient relays per day

• Our email servers limit 500 emails in a rolling 24-hour period.  Try to restrict the number of accounts in one email

User smtprelay service AUP suspended

• 554 5.7.1 <END-OF-MESSAGE>: End-of-data rejected: user smtprelay service AUP suspended

• The email account was suspended due to an Acceptable Usage Policy.  The account was compromised or accessed from a known bad IP address.  Reach out to support for assistance after resetting your password
• Hostedemail password
  CPanel password