Email accounts operate with a disk quota, each mailbox has a disk usage bar that allows users to monitor how much space is available. If an email account has reached the maximum disk quota, its service will become interrupted.
Managing email quotas as an administrator
Exact Hosting allows users with account access to view Enhanced Email disk quotas from the services page. cPanel administrators can adjust individual email account disk quotas from the cPanel control panel.
Reviewing usage in Enhanced Email
The Enhanced Email service allows administrators to review mailbox usage through the Exact Hosting client dashboard.
- Visit Exact Hosting and click on Login.
- Select Services.
- Click on the Enhanced Email service.
- The quota and percentage used are displayed next to each account.
Note: Please get in touch with support to upgrade Enhanced Email disk quotas.
Reviewing email disk usage in cPanel
Email accounts hosted in cPanel are managed through the cPanel interface. cPanel email account's disk usage is linked to your plan's maximum storage allotment.
Note: If a hosting account has reached capacity, upgrade the web hosting account to a plan that offers more drive space or bandwidth.
- Visit Exact Hosting and click Login.
- Select Services.
- Click on the relevant cPanel hosting plan.
- Select the Email accounts quick shortcut.
- View the current usage and quota limitations for your email accounts.
- Click Manage on the email account to adjust.
- Update the allocated storage space to the megabytes desired.
- Press Update email settings to confirm.
Viewing disk usage as an individual user
Individual email users while logged in with a browser can view their usage and quota limitations.
Note: Users with third-party email programs such as Outlook or Apple Mail will not receive accurate disk usage readings.
Checking cPanel webmail disk usage
There are two methods to log into the cPanel email portal. Users access cPanel webmail by entering example.com/webmail in their web browser, be sure to replace example.com with the email domain. Alternatively, users can access webmail by entering webmail.cpanel.net into the browser.
- Access cPanel webmail with webmail.cpanel.net.
- Hover your mouse cursor to view the usage. Click the bar for more details.
Note: Be sure your browser is maximized to view the disk usage bar.
- The disk usage pop-out will display the individual usage and the cPanel plan usage.
Checking Enhanced Email disk usage
There are two servers for Enhanced Email, each server has its own login link.
Note: The Enhanced Email web server information is visible in the services section of the Exact Hosting account.
| Cluster a | email.exacthosting.com |
| Cluster b | mail.exacthosting.com |
- Log into the webmail portal.
- Hover your mouse cursor to view the usage. Click the bar for more details.
Note: Be sure your browser is maximized to view the disk usage bar. - The disk usage pop-out will display the individual usage and message count.